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Shipping Policy for Active Genetics Ltd.
Last updated: [11/04/2023]
This Shipping Policy outlines the terms and conditions that apply to the shipping and handling of orders for products sold by Active Genetics Ltd. Please read this policy carefully to understand our practices regarding the shipping of our food supplements.
- Shipping Destinations
Active Genetics Ltd. ships to all addresses within the United States and internationally, subject to applicable laws and regulations.
- Shipping Fees
Shipping fees are determined based on the shipping destination, weight of the package, and shipping method selected. The total shipping fee will be calculated and displayed during the checkout process before you complete your order. Please note that additional charges may apply for remote areas or bulky items.
- Shipping Methods
We offer several shipping methods to accommodate the needs of our customers, including standard, expedited, and express shipping. The available shipping options and estimated delivery times will be displayed during checkout for you to choose from.
- Order Processing Time
Orders are processed within 1-2 business days of receiving payment, excluding weekends and holidays. We will provide an email confirmation once your order has been processed and shipped.
- Delivery Estimates
Please note that delivery estimates provided during checkout are based on the shipping method selected and the destination of the order. These estimates are not guaranteed and are subject to change due to factors such as carrier delays, customs clearance, and weather conditions.
- Customs and Duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and must be paid upon receipt of the shipment. Active Genetics Ltd. is not responsible for any customs-related fees or delays.
- Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. Active Genetics Ltd. is not responsible for delays, lost shipments, or additional shipping costs due to incorrect or incomplete addresses.
- Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team within 7 days of the scheduled delivery date. We will work with you to resolve the issue and, if necessary, replace the damaged or lost items.
- No Returns Policy
Due to the nature of our products being food supplements, Active Genetics Ltd. does not accept returns or offer refunds for any items once they have been shipped. All sales are final.
- Changes to Shipping Policy
Active Genetics Ltd. reserves the right to update or modify this Shipping Policy at any time without prior notice. The latest version of the Shipping Policy will be posted on our website, and it is your responsibility to review it before placing an order.
If you have any questions or concerns regarding this Shipping Policy, please contact our customer support team via the contact page
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